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Service Standards Guide
Download our full service breakdown — Standard, Enhanced & Optional Extras explained.
Clean & Gleam
SERVICE STANDARDS GUIDE
Defining the Standard. Delivering the Standard.
Our Promise to You
Price guaranteed. Time estimated and may vary. Premium quality results every time.
Better information. Better pricing. Better results. Every time. — We consult before we quote, assess your property, and agree everything upfront. No surprises. No hidden costs. No fixed-term contracts. No cancellation penalties.
The Clean & Gleam System™ — Methodology
Every operative is trained to deliver the same professional standard through our documented, systematic process. Compliance is a condition of employment and the foundation of our quality assurance.
Prepare
→
Agitate
→
Extract
→
Cleanse
→
Sanitise
→
Floorcare
→
Verify
1
Prepare
We prepare the property, equipment and working environment for safe, efficient and consistent delivery.
2
Agitate
We loosen, disturb and gather dry dust, debris and surface contamination in preparation for extraction.
3
Extract
We remove all reasonably accessible loose dust, debris and dry contamination before wet cleaning begins.
4
Cleanse
We clean, sanitise and deodorise general fixtures and surfaces using the least abrasive effective method.
5
Sanitise
We provide enhanced hygiene treatment to kitchens, bathrooms and other hygiene-critical areas.
6
Floorcare
We restore all agreed floor surfaces to the applicable coverage standard — the final cleaning stage.
7
Verify
We inspect and confirm the completed service meets the Clean & Gleam Standard before customer review.
Our Service Levels
From routine maintenance to comprehensive coverage — choose the level that suits your space.
Residential
Standard
Standard Coverage
Maintenance & hygiene for already moderately clean spaces.
Included
✓High point dusting — ceilings, high-level surfaces, hard-to-reach areas
✓Surface preparation — dry dust, dirt and debris removal
✓Floor preparation — cleared and prepared for cleaning
✓Vacuum extraction — dust, dirt, allergens from carpets and rugs
✓Surface cleaning & sanitising — all accessible surfaces
✓Kitchen & bathroom sanitisation — fixtures, fittings, high-contact areas
✓Floor cleanse — mopping where suitable
✓Standard extras available as optional add-ons
Not Included
✗Furniture / fixture displacement
✗Deep stain removal
✗Waste & debris clearance
✗Odour refresh
✗Enhanced extras (not available at this level)
Enhanced
Enhanced Coverage
A deeper, more thorough clean that refreshes and restores your space.
Included
✓Everything in Standard, plus:
✓Waste & debris clearance — safe access to all areas
✓Furniture & fixture displacement — full access, cleaned in stages (key differentiator)
✓Deep stain removal — specialist methods for stubborn staining
✓Floor deep cleanse — mopping and light steam treatment
✓Odour refresh — neutralising residual odours
✓Standard & Enhanced extras available as optional add-ons
Not Included
✗Enhanced extras are optional add-ons (not bundled)
Max
Max Coverage
Maximum practical coverage with all extras bundled and included.
Included
✓Everything in Enhanced, plus:
✓All Standard extras bundled and included (dish washing, dishwasher loading, linen refresh, windows)
✓All Enhanced extras bundled and included (4-stage upholstery, oven cleaning, steam tile grout)
✓Full property reset — maximum practical coverage
Commercial
Standard
Standard Coverage
Maintenance & hygiene for already moderately clean spaces.
Included
✓High point dusting — ceilings, high-level surfaces, hard-to-reach areas
✓Surface preparation — dry dust, dirt and debris removal
✓Floor preparation — cleared and prepared for cleaning
✓Vacuum extraction — dust, dirt, allergens from carpets and rugs
✓Surface cleaning & sanitising — all accessible surfaces
✓Kitchen & bathroom sanitisation — fixtures, fittings, high-contact areas
✓Floor cleanse — mopping where suitable
✓Standard extras available as optional add-ons
Not Included
✗Furniture / fixture displacement
✗Deep stain removal
✗Waste & debris clearance
✗Odour refresh
✗Enhanced extras (not available at this level)
Enhanced
Enhanced Coverage
A deeper, more thorough clean that refreshes and restores your space.
Included
✓Everything in Standard, plus:
✓Waste & debris clearance — safe access to all areas
✓Furniture & fixture displacement — full access, cleaned in stages (key differentiator)
✓Deep stain removal — specialist methods for stubborn staining
✓Floor deep cleanse — mopping and light steam treatment
✓Odour refresh — neutralising residual odours
✓Standard & Enhanced extras available as optional add-ons
Not Included
✗Enhanced extras are optional add-ons (not bundled)
Max
Max Coverage
Maximum practical coverage with all extras bundled and included.
Included
✓Everything in Enhanced, plus:
✓All Standard extras bundled and included (dish washing, dishwasher loading, linen refresh, windows)
✓All Enhanced extras bundled and included (4-stage upholstery, oven cleaning, steam tile grout)
✓Full property reset — maximum practical coverage
Specialist Services
Specialist Services Coverage
Bespoke specialist cleaning for unique or challenging requirements.
Included
✓Everything in Enhanced, plus:
✓All Standard extras bundled and included (dish washing, dishwasher loading, linen refresh, windows)
✓All Enhanced extras bundled and included (4-stage upholstery, oven cleaning, steam tile grout)
✓Specialist cleaning tailored to unique requirements
Not Included
✗Nothing — all extras are bundled and included
Optional Extras
Standard extras are available at all service levels as optional add-ons. Enhanced extras are available at Enhanced coverage (optional add-on) and included at Max coverage (bundled).
Standard — Available at all service levels
Dish washing
Optional add-on at Standard & Enhanced. Included at Max.
Dishwasher loading
Optional add-on at Standard & Enhanced. Included at Max.
Linen refresh
Optional add-on at Standard & Enhanced. Included at Max.
Windows / large glass maintenance
Optional add-on at Standard & Enhanced. Included at Max.
Enhanced — Available at Enhanced, included at Max
4-Stage Upholstery Refresh
Optional at Enhanced, included at Max.
Oven Cleaning
Optional at Enhanced, included at Max.
Steam Tile Grout / Specialist Areas
Optional at Enhanced, included at Max.
Clean & Gleam Cleaning Services Ltd.
Lisburn · Belfast · Portadown & Everywhere in between
✓ Fully Insured✓ Family-Run✓ Trusted Across NI